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FAQ
How to start
How to start
First steps. Register, verify and order SOL CardWhat is a SOL Card and what are its’ benefits?How to receive your salaryHow to get your SOL CardWhat are SOL ZARs and SOL Card balances? What can I do with ZARs balance?How can I get money into my SOL ZARs balance?How do I load SOL Card with money?How to unload money from your SOL Card into your SOL ZARs balanceHow to receive money from your friendHow to withdraw from SOL CardCan I make online purchases with a SOL Card?I’m a foreigner. Can I get a SOL Card?Do I have to pay for SOL Card delivery?
Rewards and promotions
SOL Rewards system
Fees and limits
What fees should I pay?Limits for SOL CardLimits for SOL WalletDoes SOL Card support online purchases?How to pass the identity verification process?
Topup and Withdrawal
How to top up your SOL ZARs balance?How to receive your salaryHow to receive Bitcoins to SOLHow to withdraw cash from SOL app balance?How to withdraw or send Bitcoins
Buy prepaid products
How to buy AirtimeHow to buy ElectricityHow to pay DSTVHow to pay your water meter
Buy and Sell BTC
Instant Buy/Sell BTCLimit orders - set your own priceSend BTC to other BTC walletHow to check Bitcoin transaction statusSend BTC to other SOL Wallet user
Customer care and Support
Getting supportCASE: my money are not credited to SOL accountCASE: my boss did not include my reference number into my salary payment
Safety and Security
Is my money safe?Is SOL a bank?Changing SOL PINChanging fingerprint/FaceID authenticationCASE: I lost my phone
Do I have to pay for SOL Card delivery?
The nationwide courier delivery fee is included in the SOL Card activation fee! No extra charges.
Note that the ATM charges small fee when you top up, so in order to pay SOL Card activation fee of R99.99, you need to put at least R110 to the ATM (i.e. R110 or more, the rest will stay in your SOL app balance)