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FAQ
Fees and limits
How to start
First steps. Register, verify and order SOL CardWhat is a SOL Card and what are its’ benefits?How to receive your salaryHow to get your SOL CardWhat are SOL ZARs and SOL Card balances? What can I do with ZARs balance?How can I get money into my SOL ZARs balance?How do I load SOL Card with money?How to unload money from your SOL Card into your SOL ZARs balanceHow to receive money from your friendHow to withdraw from SOL CardCan I make online purchases with a SOL Card?I’m a foreigner. Can I get a SOL Card?Do I have to pay for SOL Card delivery?
Rewards and promotions
SOL Rewards system
Fees and limits
What fees should I pay?Limits for SOL CardLimits for SOL WalletDoes SOL Card support online purchases?How to pass the identity verification process?
Topup and Withdrawal
How to top up your SOL ZARs balance?How to receive your salaryHow to receive Bitcoins to SOLHow to withdraw cash from SOL app balance?How to withdraw or send Bitcoins
Buy prepaid products
How to buy AirtimeHow to buy ElectricityHow to pay DSTVHow to pay your water meter
Buy and Sell BTC
Instant Buy/Sell BTCLimit orders - set your own priceSend BTC to other BTC walletHow to check Bitcoin transaction statusSend BTC to other SOL Wallet user
Customer care and Support
Getting supportCASE: my money are not credited to SOL accountCASE: my boss did not include my reference number into my salary payment
Safety and Security
Is my money safe?Is SOL a bank?Changing SOL PINChanging fingerprint/FaceID authenticationCASE: I lost my phone
What fees should I pay?
SOL has made the usage of apps, website, and SOL accounts totally free of any charges. Most of our transactions are free. Unfortunately, some of the service providers charge their own fees. We try to keep them as small as possible.
1. SOL Card fees
  • Once off activation fee including nationwide delivery: R 99.99
  • Monthly fee: R 25
  • Card load fee: R 9.99 per load
2. Transaction fees
  • Swiping card at any SA store: FREE
  • Transfer between SOL Wallet users: FREE
  • Transaction notification message: FREE
  • Purchase airtime: FREE
  • Purchase electricity: FREE
  • Purchase DSTV: FREE
  • Instant Bitcoin purchase: FREE
  • Limit order for BTC//ZAR: 0.2%
3. Deposit and withdrawal fees
  • Deposit to SOL account via EFT: FREE
  • Cash deposit via Standard Bank ATMs: R 10 / per R 1000
  • Cash center or branch deposit
    • R 0.01 - R 5 000: R 6.5 + 2.646% Min: R 53.16
    • R 5 000.01 - R 25 000: R 6.5 + 1.802%
    • R 25 000.01 - R 60 000: R 6.5 + 1.697%
    • R 60 000.01 and over: R 6.5 + 1.244%
  • Cashback in stores with POS purchase: R 2.62
  • Cashback in stores without POS purchase: R 3.38
  • Cash withdrawal at Standard Bank ATM: R 10
  • BTC withdrawal: 0.0005 BTC
  • Cash withdrawal at other SA ATMs: R 19.40
  • EFT transfer to other bank accounts: R 4
4. Balance Check and others
  • Check card/account balance in the mobile app: FREE
  • SMS balance check: R 2.1
  • Balance check in Standard Bank ATM: R 2.10
  • Balance check in other SA ATM: R 4.40
  • PIN reset: R 6.12
Few notes:
  • When loading money into your SOL app via EFT - the sending bank may apply a small charge. Check your bank’s fee schedule (varies from R 3.5 to R 15)
  • There is no need to use ATM or SMS to check your SOL Card balances - just open the SOL app, and see it there!